• outsourced digital dictation for barristers and solicitors
• transcription of interviews for university students
  
• creation of templates in Word and Excel for small businesses
• proof-reading and editing of Powerpoint slides for training organisations
• proof-reading manuscripts for book authors
  

Development and management of the Axxia Case Management system (Axxia v.5.00.003) from inception (2002)

• creating letters and documents (including complex forms) with merge codes
  
• maintaining electronic library and master lists of all docs and Axxia activities
• creating additional case management components when needed
• designing workflows and case templates which involved complete case structure analysis, design, testing and refining
• providing statistics and reports for users and management using Access queries and Eureka reports
• auditing of compliance with protocols and statutory obligations
• creating and managing users on the system
• creating a training manual and training all new staff

IT support for 50+ staff, including: 

• user setup on Active Directory
• physical workstation setups (pc/phone/dictation)
• helpdesk / problem solving for Office 2003 and all software issues
• management of Winscribe digital dictation system, TimeNet swipe card system, Outlook groups, intranet, photocopiers
• creation of Word macros and toolbar buttons
• remote access from home

1995 - 2002     Float secretary - Addleshaw Booth & Co, Manchester

I covered all departments at this corporate firm and was well respected as I was a fast and accurate typist, and consistently produced work of excellent quality.

1993 - 1995     Self employed legal secretary and IT trainer

Following the move from London to the Northwest, I worked for 2 years as a freelance temp secretary (legal).  I also produced my own training manual for WordPerfect 5.1 (the standard software for word-processing at that time) which was specifically designed for legal secretaries, and I worked as a freelance tutor.

1992 - 1993     Legal secretary - London

I came to England in April 1992 and worked as a legal temp secretary in London.  I also worked for barristers chambers at 1 Essex Court.

1987 - 1992     Legal secretary - Clayton Utz, Perth

I was the secretary for the Commercial Litigation and Arbitration partner of this firm for 5 years. 

Prior to this, I had worked as a court reporter typing court transcripts for 3 years.